B2C site compared to B2Bsite

Companies and singular entrepreneurs manifold in e-commerce atomic number 18 operating in three-dimensional environment comprised with ethical, profound and restrictive norms and policies. Failure to comply with these norms may installation various consequences for business sector or individual from forfeiture of merchant account issued by banking institution to lack of customers aw atomic number 18 of come withs incompliance or unethical canalise.From the full of life perspective, due to the fact that net and e-commerce tools enable merchants and companies to adjust online environment on their settles, online companies send packing utilize this ability to manage ethical, legal and regulatory procedures line of working both(prenominal) customers and businesses (Schneider, 2004). Ethical conduct and procedures are especially all important(predicate) in the B2B framework beca social occasion businesses selling to different businesses get across their customers more as partners and rely on reciprocal information sharing for evolution mutually beneficial partnerships.Because the relationship is more extensive, every time there is an central of information or data, it must be meticulously tracked and labeled as general business or privy as appropriate. B2B businesses must prevent unlicensed access to customer information on their Web sites, and protect the seclusion of their customers / partners both technically and legally. Businesses such(prenominal) as adobe brick software, many of whose customers are other businesses, hand this by having customized pages for all(prenominal) partner which are accessible only through with(predicate) login/ give-and-take combinations issued by Adobe.In the B2C framework, morals are important in that they establish and promote the credibleness of the business to its online customers. B2C merchants, therefore, also must guard duty their customers information, alone with out(a) the level of customization offered by B2B businesses (Schneider, 2004). For instance, Amazon. com requires a username and password all(prenominal) time a site visitor asks for any fount of customer account information, but they do not offer customized pricing for each customer as a B2B site would.Legal norms and compliance procedures such as liability, grow validity and jurisdiction are equally important in both B2B and B2C frameworks, but they are slightly various because of the varying needs of B2B versus B2C customers. For instance, in the B2B framework the use of manifold networks and calling partners as closely as various contacts within trading partner fundamental laws make the documentation of accountability challenging.Here the use of online enterprise software that tracks application by individual user through the issuance of multiple usernames and passwords both among different partners and within a partner organization can alleviate this difficulty. Large printers such as Fry Communicat ions, for instance, which print for some(prenominal) different publishers, solve this problem through issuing multiple usernames and passwords low each different publishers online account.This allows multiple editors, production mangers and artists to submit work and tag the progress of their particular publication at Frys various facilities exactly by logging in under their companies accounts using their individual usernames and passwords. In B2C business relationships, international laws often come into childs play because of the wide reach that the internet creates. The Internet has few regulations, and its operation is largely left hand to the free will of the market.It is, therefore, incumbent upon businesses to self-importance regulate their behavior on the internet. cardinal of the better known Internet regulations is the CAN-SPAM piece of 2003 which sets up requirements for businesses that send commercial-grade email, lays out penalties for spammers and companies wh ose products are advertised in spam, and grants consumers the redress to demand that businesses stop spamming them (FTC. gov, 2005).Commercial emails are generally the domain of B2C businesses which usually comply with the cost of the law through posting a compliance statement on their commercial emails and websites, as well making it indulgent for consumers to remove themselves from the companies email databases. There are also gambling laws and laws like the federal official Telecommunications Act and the Computer Decency Act and other laws on child pornography, all of which concern B2C businesses. Similar to ethics, the appropriate behaviors for participants are typically laid out in regulations substantial by trade associations, commercial precedent groups and the professions.On B2B sites ethics are regulated by mutual formal agreements signed by all partners, while on B2C sites these ethics are governed by user agreements and privacy policies which users must agree to com ply with as a condition for using the merchants Web site. References Schneider, G. , (2004). Electronic commerce The second wave (5th ed. ). Boston, MA Thomson knowledge FTC. gov, (2006). Facts for Business. Available at Retrieved Feb 4, 2006